SHIPPING & FAQ
SHIPPING & FAQ
Shipping Information
Where do you ship from?
All AENARA orders are carefully packed and shipped from London, United Kingdom.
Order Processing Time
Please allow up to 5 working days for your order to be processed. Each piece is handled with care to ensure it meets our quality standards before shipping.
Shipping Times
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United Kingdom: 1–3 working days
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Europe & United States: 10–15 working days
Please note that delivery times may vary during busy periods or due to customs procedures.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Frequently Asked Questions
What materials are used in AENARA jewellery?
AENARA jewellery is crafted using high-quality materials, selected for durability, comfort, and long-lasting beauty. Our pieces are designed to be worn and loved for years — truly timeless essentials.
Will my jewellery tarnish?
Our jewellery is made with materials chosen for their longevity. With proper care, your AENARA pieces are designed to maintain their beauty over time. We recommend avoiding contact with water, perfumes, and harsh chemicals to extend their lifespan.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Do you accept returns or exchanges?
For hygiene and quality reasons, certain jewellery items may not be eligible for return. If there is an issue with your order, please contact us and we will do our best to help.
Will I have to pay customs or duties?
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in the order total.
How can I contact you?
For any questions or concerns, please reach out to us via our contact page or email. We aim to respond within 24–48 hours.